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yukon-gold-casino-newzealand, exclusively accessible via yukonsgold.com, is committed to providing comprehensive support to all users in New Zealand in accordance with the Gambling Act 2003 (NZ) and applicable international standards. The contact page is designed to facilitate prompt, secure, and legally compliant communications between users and the support team for all operational, technical, and regulatory matters associated with remote gambling services.

Contact Methods and Availability (System 2: Legal and Procedural Clarity)

  • Email Support: For all inquiries, users may contact the dedicated support team at support@yukonsgold.com. This channel is monitored 24/7 to ensure timely responses, with a target to address all queries within one business day in compliance with consumer protection regulations.
  • Contact Form: Users can utilize the secure contact form below to initiate communication. Required information includes name, contact email or messenger, and a clear description of the request, ensuring efficient and personalized assistance. Submission of personal data via this form is governed by the site's Privacy Policy and NZ data protection laws.
  • Live Chat: For immediate assistance, the live chat feature is available directly on yukonsgold.com. This tool is offered in accordance with responsible gambling best practices and is accessible 24/7 for technical, account, or responsible gambling support.
  • Telephone Support: At present, direct telephone support is not specified. Users are encouraged to use email or live chat for urgent matters.

Procedural Steps for Contact (System 1: User-Facing Clarity)

  1. Step 1: Choose your preferred contact method (email, contact form, or live chat).
  2. Step 2: Provide accurate and complete information, including your name, email address, and a detailed message outlining your inquiry or concern.
  3. Step 3: Submit your request via the online form or the listed contact email. For live chat, initiate a session directly via yukonsgold.com.
  4. Step 4: Await a response from the support team. Most queries are answered within one business day; urgent requests via live chat are addressed immediately.

Legal Obligations, Data Protection, and User Rights (System 2: Regulatory and Protective Clauses)

  • Privacy and Data Security: All personal information submitted through yukonsgold.com is processed in accordance with the Privacy Act 2020 (NZ) and international data protection frameworks. The operator, Fresh Horizons Limited, acting under the Kahnawake Gaming Commission (KGC) license, ensures secure handling, storage, and processing of data.
  • Dispute Resolution: Should a user have a complaint regarding services rendered by yukon-gold-casino-newzealand, the support team will initially attempt to resolve the matter promptly. If the user is unsatisfied with the resolution, escalation to the eCOGRA dispute mediation service, or direct engagement with the Kahnawake Gaming Commission, is available. All dispute procedures are compliant with NZ fair trading and consumer rights standards.
  • Responsible Gambling: Support requests relating to responsible gambling are prioritized and handled confidentially. The casino adheres to all NZ requirements for self-exclusion, time-out, and information provision, as well as to the standards set by its eCOGRA 'Safe and Fair' certification (active through 2025).
  • Legal Notices: All communications may be retained for audit and compliance purposes, subject to data minimization and retention policies. Users must be 18 years or older to contact or register with yukon-gold-casino-newzealand.

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Contact Details (System 2: Transparency and Compliance)

  • Operating Brand: yukon-gold-casino-newzealand (yukonsgold.com)
  • Operator: Fresh Horizons Limited, under license from Kahnawake Gaming Commission (KGC)
  • Parent Company: Casino Rewards Group (founded 2004)
  • Regional Operations: Regulatory operations managed from Canada for NZ clients; no physical address in NZ.
  • Certification: eCOGRA 'Safe and Fair' (active through 2025)
  • Key Support Contact: support@yukonsgold.com
  • Relevant Websites:

Regional Compliance Note: All contact mechanisms and communications for yukon-gold-casino-newzealand through yukonsgold.com are fully adapted for New Zealand regulatory requirements as of 2025. Users are protected by NZ consumer law, the Gambling Act 2003, and all international standards applicable to remote gambling operators. All data submissions are governed by strict privacy protocols. Direct telephone support and physical addresses are not currently available; users are encouraged to use the provided digital channels for all correspondence.