Privacy Policy

This privacy policy explains how yukon-gold-casino-newzealand, accessible via yukonsgold.com, collects, processes, and protects your personal information. It applies to all players and visitors who access or use the yukonsgold.com website from New Zealand. This policy is effective as of 6 November 2025.

Who We Are

OBSERVE: yukon-gold-casino-newzealand operates exclusively via yukonsgold.com. The casino is managed by Fresh Horizons Limited under license from the Kahnawake Gaming Commission (KGC), Canada, for New Zealand players.

Operator: Fresh Horizons Limited (trading as yukon-gold-casino-newzealand)
Registered Office: Regulatory and operational management is conducted from Canada via KGC. (Legal address and registration number: not specified as per available data.)
Casino Website: yukonsgold.com
Primary Contact (Data Protection): Email: support@yukonsgold.com (designated Data Protection Officer for all NZ privacy inquiries)

REFLECT: For all privacy-related queries, please contact our Data Protection Officer at the email above. All correspondence should reference "NZ Privacy Inquiry" for expedited handling.

What Personal Data We Collect

OBSERVE: To provide secure and regulated online casino services to NZ players, yukon-gold-casino-newzealand collects the following categories of personal data:

Personal Identification Data: Full name, date of birth, physical address, email address, phone number, government-issued identification documents.
Technical Data: IP address, device type and identifiers, browser type, operating system, connection logs, geolocation data (subject to consent).
Payment and Financial Data: Payment card details (masked), e-wallet identifiers, transactional records, withdrawal and deposit history, anti-fraud data.
Behavioral and Usage Data: Account activity, betting and gameplay history, transaction logs, interaction records, clickstream and on-site navigation data.
Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, device fingerprinting for security.

EXPAND: Collection is limited to data necessary for regulatory compliance, fraud prevention, service delivery, and user experience enhancement. Data provided via support channels (emails to support@yukonsgold.com) may also be retained for compliance and service quality monitoring.

Legal Basis for Processing

OBSERVE: yukon-gold-casino-newzealand processes personal data in accordance with NZ privacy law, the Privacy Act 2020, and relevant international standards. Data processing is justified by multiple legal grounds:

User Consent: Obtained during account registration and through cookie banners for the collection and use of optional and marketing data.
Contractual Necessity: Processing is required to fulfill our contractual obligations, including managing player accounts, processing payments and withdrawals, and providing access to casino services.
Legitimate Interests: Protecting the platform against fraud and abuse, ensuring security, conducting analytics, and improving services. Legitimate interests are balanced against user rights and freedoms.
Legal Obligations: Compliance with regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), mandatory reporting to authorities, and responsible gambling obligations as prescribed under NZ and KGC regulations.

REFLECT: Where multiple legal bases may apply, yukon-gold-casino-newzealand ensures strict adherence to the most protective standard applicable to NZ users.

Purpose of Processing

OBSERVE: Personal data is processed for the following purposes:

Service Provision: Creating and managing user accounts, processing transactions, and delivering remote gambling services via yukonsgold.com.
Service Improvement and Analytics: Monitoring usage patterns, troubleshooting, and enhancing user experience through analytics and feedback.
Marketing Communications: Sending promotional offers, newsletters, and service updates (subject to user consent and opt-out options).
Fraud Prevention and Security: Detecting, investigating, and mitigating fraudulent activities and unauthorized access attempts.
Legal Compliance: Fulfilling obligations under NZ law, KGC requirements, and international gambling standards including responsible gaming.

REFLECT: Data is never used for purposes incompatible with those outlined above, and all marketing activities require explicit consent from NZ users.

Disclosure & Sharing

OBSERVE: yukon-gold-casino-newzealand may disclose personal data to third parties in specific, regulated circumstances:

Payment Partners: Banks, payment processors, and financial institutions for transaction processing and fraud prevention.
Service Providers: IT, hosting, analytics, customer support, and KYC/AML service providers performing functions on behalf of yukon-gold-casino-newzealand, under strict confidentiality agreements.
Regulators and Authorities: Kahnawake Gaming Commission, NZ Department of Internal Affairs, and other competent authorities as required by law or regulatory request.
Affiliates and Advertising Networks: With user consent, for marketing and promotional activities. Data shared is limited to what is necessary and subject to opt-out rights.

Legal Safeguard: All disclosures are governed by data processing agreements, ensuring recipients maintain adequate data protection standards. No data is sold to third parties for unrelated commercial purposes.

International Transfers

OBSERVE: As yukon-gold-casino-newzealand is operated by Fresh Horizons Limited from Canada, some data is processed and stored outside New Zealand, specifically in Canada and potentially other jurisdictions where service providers are located.

Protection Mechanisms: Standard contractual clauses and regulatory-approved safeguards are employed for all cross-border data transfers.
Compliance with NZ Law: All international transfers are conducted in accordance with the NZ Privacy Act 2020, ensuring an equivalent level of protection to that required under New Zealand law.

REFLECT: Additional information about specific transfer mechanisms can be obtained by contacting support@yukonsgold.com.

Data Retention

OBSERVE: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law and regulatory obligations.

Account Data: Retained for the duration of the player's account activity, and for up to 5 years after account closure to comply with KYC/AML and legal retention requirements.
Transactional Data: Retained for 7 years in accordance with financial regulations.
Marketing Data: Retained until withdrawal of consent or up to 2 years after last interaction.
Cookies and Analytics Data: Retention periods vary by cookie type; see Cookies section for details.
Deletion Criteria: Data is erased upon user request (subject to legal exceptions), expiration of statutory retention periods, or when processing is no longer necessary.

REFLECT: Secure deletion procedures and periodic data minimization reviews are conducted to ensure ongoing compliance.

Your Rights

OBSERVE: As an NZ user of yukon-gold-casino-newzealand on yukonsgold.com, you are entitled to exercise robust data protection rights, aligned with the NZ Privacy Act 2020, GDPR, and comparable international standards.

Right of Access: Request confirmation as to whether we process your data and obtain a copy of your personal information.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where processing is no longer necessary or consent is withdrawn, subject to legal retention requirements.
Right to Restrict Processing: Request limitation of data use under certain circumstances (e.g., contesting accuracy, pending objection).
Right to Object: Object to processing for direct marketing or on grounds relating to your particular situation.
Right to Data Portability: Request transfer of your data to another service provider, where technically feasible.
Right to Withdraw Consent: Withdraw consent for marketing or other optional processing at any time.

How to Exercise Your Rights

Submit a request via email to support@yukonsgold.com, indicating "NZ Privacy Rights Request".
Requests are processed free of charge and responded to within 30 days, as required under the NZ Privacy Act 2020.
Where requests are complex or numerous, response time may be extended by a further 30 days; you will be notified of any extension and the reasons for delay.

REFLECT: All requests are subject to verification of your identity. Certain rights may be limited by legal or regulatory obligations. For further guidance, reference is made to the NZ Privacy Act 2020 and the Office of the Privacy Commissioner (privacy.org.nz).

Cookies & Tracking Technologies

OBSERVE: yukon-gold-casino-newzealand uses cookies and similar technologies on yukonsgold.com to enhance functionality, security, and user experience.

Session Cookies: Enable essential site operations; deleted when you close your browser.
Persistent Cookies: Remember your preferences and login state for future visits; retention varies up to 2 years.
Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising purposes, subject to your consent and browser settings.

Managing Cookies

Most browsers enable you to control cookies via settings. You may disable cookies at any time, but this may affect site functionality.
Some cookies can be managed via internal privacy settings on your yukonsgold.com account dashboard.
For more information, see our dedicated Cookies Policy (if available).

REFLECT: By using yukonsgold.com, you consent to the use of cookies as described unless you disable them via browser or account settings.

Data Security

OBSERVE: yukon-gold-casino-newzealand implements robust organizational and technical security measures to ensure data integrity, confidentiality, and resilience.

Encryption: TLS 1.2+ encryption is used for all data transmissions. Personal data is encrypted at rest and in transit.
Access Controls: Strict user authentication and multi-factor authentication (MFA) for administrative access. Role-based access restrictions limit data exposure.
Regular Audits: Security audits and penetration testing are conducted annually, meeting international standards such as ISO 27001 and SOC 2 where applicable.
Incident Response: Formal procedures are in place for detecting, reporting, and managing data breaches. Affected users and regulators are notified in accordance with NZ law.
Staff Training: Ongoing staff training and confidentiality agreements ensure awareness of privacy obligations and best practices.

REFLECT: Security systems are regularly reviewed and updated to address emerging threats and regulatory changes.

Complaints & Contacts

OBSERVE: yukon-gold-casino-newzealand is committed to transparent and responsive handling of all privacy-related complaints and inquiries.

How to Make a Complaint

Contact our Data Protection Officer via email: support@yukonsgold.com (subject: "NZ Privacy Complaint").
Provide your account details and a clear description of your concern.
We will acknowledge your complaint within 5 business days and provide a formal response within 30 days.

Escalation

If you are dissatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner (NZ): privacy.org.nz, Phone: +64 4 474 7590.
For issues related to regulatory compliance, you may also contact the Kahnawake Gaming Commission at gamingcommission.ca.

REFLECT: All complaints are handled confidentially and in accordance with NZ privacy law. You will not be penalized for exercising your rights.

Updates

OBSERVE: This privacy policy may be updated to reflect changes in legal requirements, business practices, or service features.

Notification Methods: Material changes will be communicated via email, prominent website banners, and account dashboard alerts.
Advance Notice: Significant changes will be announced at least 30 days prior to taking effect.
User Options: Users may object to changes or close their accounts if they do not agree with the updated policy.
Change Log and Version Control: Policy version: 4.0 | Last updated: 6 November 2025. A summary of material changes will be included at the end of this policy document.

REFLECT: Continued use of yukonsgold.com after policy updates constitutes acceptance of the revised terms. For historical versions or questions, contact support@yukonsgold.com.