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Terms & Conditions

These Terms govern your relationship with the operator of yukon-gold-casino-newzealand, available exclusively via yukonsgold.com. By using this site and related services, you agree to abide by the following conditions, effective as of 6 November 2025. Please read these Terms carefully before registering or participating in any activities on yukonsgold.com.

Definitions

  • Operator: Refers to Fresh Horizons Limited, the licensed entity managing yukon-gold-casino-newzealand, operating via yukonsgold.com under authorization from the Kahnawake Gaming Commission (KGC), Canada, for users in New Zealand.
  • User/Player: Any individual who registers for, accesses, or participates in gambling activities on yukonsgold.com.
  • Account: A unique user profile created on yukonsgold.com for participation in casino services.
  • Bet/Wager: Any amount of money staked by a Player on a game or event offered by yukon-gold-casino-newzealand via yukonsgold.com.
  • Bonus: Promotional funds, credits, or free spins offered by yukon-gold-casino-newzealand, subject to specific conditions.
  • KYC: "Know Your Customer" procedures involving verification of identity, age, and address as required by law and regulatory authorities.
  • Responsible Gambling: Policies and practices ensuring safe and fair gambling in accordance with NZ and KGC standards.

Account Registration

Eligibility and Age Verification

  • OBSERVE: Only individuals aged 18 years or older, residing in New Zealand, are permitted to register and use yukonsgold.com.
  • EXPAND: Age and identity checks are mandatory in compliance with NZ gambling law and KGC regulations. Accurate, up-to-date personal information is required.
  • REFLECT: Providing false or misleading data may result in immediate account suspension, forfeiture of funds, and notification to regulatory authorities.

Registration Process

  1. Complete the online registration form on yukonsgold.com, providing accurate name, date of birth, current NZ address, and valid email address.
  2. Verify your email address via a confirmation link.
  3. Submit KYC documentation (government-issued ID, proof of address) upon request.
  4. Set a secure password. You are responsible for maintaining the confidentiality of your login credentials.

User Obligations

  • Maintain accurate and current information in your Account.
  • Immediately notify support@yukonsgold.com of any suspected unauthorized access or security breaches.
  • One Account per person is permitted. Multiple accounts may result in closure and loss of winnings.

Betting & Gameplay Rules

Placing Bets

  • Minimum and maximum bet amounts are specified for each game and are accessible via the game interface on yukonsgold.com.
  • Bets are considered accepted only upon confirmation by the system. Cancellations are not permitted once a bet is confirmed, except in case of technical error.

Game Conduct & Chat Rules

  • Players must conduct themselves respectfully in all live games and chat functions. Insults, threats, harassment, and discriminatory language are strictly prohibited.
  • Cheating, use of unauthorized software, collusion, or exploitation of system faults is forbidden. Violations may result in immediate account suspension and notification to authorities.

Game Integrity

  • Results of all games are determined by certified Random Number Generators (RNGs) independently audited by eCOGRA. The Operator upholds fairness in line with KGC and NZ standards.

Bonus Terms

Bonus Activation & Wagering Requirements

  1. Bonuses are subject to activation requirements as stated in each promotion. Unless otherwise specified, bonuses must be claimed within the promotional period and are valid through 31 December 2025.
  2. Wagering requirements apply: players must bet a specified multiple of the bonus amount before withdrawal. Standard wagering is 40x unless otherwise stated.
  3. Only wagers placed after bonus activation contribute to wagering requirements. Excluded games are listed in bonus terms on yukonsgold.com.

Prohibited Actions and Game Restrictions

  • Bonus abuse through collusion, multiple account creation, or minimal risk betting is strictly prohibited.
  • Simultaneous participation in multiple promotions may be restricted; refer to the specific rules for each offer.

Bonus Expiry and Forfeiture

  • Bonuses and associated winnings expire if wagering requirements are not met within the stated period (no later than 31 December 2025).
  • The Operator reserves the right to revoke bonuses in cases of suspected abuse or violation of these Terms.

Payments & Withdrawals

Deposits

  • OBSERVE: Deposits can be made via credit/debit cards, approved e-wallets, and selected cryptocurrencies as listed on yukonsgold.com.
  • EXPAND: Minimum deposit amount is NZ$10. Maximum limits vary by method and are specified in the cashier section.
  • REFLECT: Deposits are typically processed instantly, but delays may occur due to payment provider verification.

Withdrawals

  1. Withdrawals must be made using the same method as the deposit where possible, in line with anti-money laundering requirements.
  2. Identity verification (KYC) is required prior to processing any withdrawal request. Incomplete or inaccurate KYC documents may result in delays or denial.
  3. Processing times: E-wallets (24-48 hours), cards (up to 3 business days), crypto (variable, generally within 24 hours). Additional time may be required for compliance checks.
  4. Minimum withdrawal amount is NZ$50. Maximum limits per transaction and per week are specified on yukonsgold.com and may vary by payment method.

Fees and Refunds

  • Standard withdrawals are free of charge, but third-party payment providers may levy their own fees, which are not the Operator's responsibility.
  • Refunds for erroneous deposits or bets are handled on a case-by-case basis; bonus funds are non-refundable except where required by law.
  • Bonus withdrawals require full satisfaction of all wagering and identity verification requirements.

Limitation of Liability

  1. Operator Obligations: The Operator ensures that all games are fair, transparent, and regularly audited for compliance with KGC and NZ legal requirements.
  2. Exclusions of Liability: The Operator is not responsible for losses arising from:
    • Technical malfunctions, interruptions, or delays of the yukonsgold.com website or services, including network failures, system errors, or force majeure events.
    • Player device or internet issues affecting access or gameplay.
    • Third-party software or payment provider failures.
  3. Maximum Compensation: The Operator's liability for any claim, loss, or damage shall not exceed the amount of the bet or wager in question. No indirect, consequential, or punitive damages will be paid.

Regional Compliance Note: These limitations are subject to mandatory provisions of NZ consumer law, which may grant users additional rights.

Intellectual Property Rights

  • All content, graphics, software, and systems provided on yukonsgold.com are the exclusive property of Fresh Horizons Limited or its licensors and are protected by international copyright, trademark, and intellectual property laws.
  • Copying, modifying, distributing, transmitting, displaying, or reproducing any part of the site or its content without express written permission from the Operator is strictly prohibited.
  • Infringement of intellectual property rights may result in legal action, account termination, and reporting to relevant authorities.

Privacy & Data Protection

  • Your personal information is processed in accordance with the yukonsgold.com Privacy Policy.
  • All data collected is used solely for regulatory compliance, account administration, and service improvement, and is safeguarded in line with NZ and KGC data protection standards.
  • For further information, consult the full Privacy Policy or contact support@yukonsgold.com.

Changes to Terms

  • The Operator may update these Terms to reflect changes in law, regulatory requirements, or business practices. Updated Terms will be posted on yukonsgold.com and, where material, notification will be provided via email and/or a prominent site banner.
  • Continued use of yukonsgold.com following changes constitutes acceptance of the revised Terms. Users who disagree with changes must cease use and may request account closure.

Termination & Suspension

  1. Grounds: The Operator may suspend or close an account for:
    • Violation of these Terms, including fraudulent activity or KYC non-compliance.
    • Regulatory or legal requirements, including NZ law and KGC directives.
    • Responsible gambling concerns, self-exclusion, or upon user request.
  2. Procedure: Users will be notified by email of suspension or termination, including the reason and steps for appeal where applicable.
  3. Funds: Any remaining real-money balance (excluding non-withdrawable bonuses) will be refunded via the original deposit method, subject to verification and regulatory approval.

Governing Law & Jurisdiction

  • These Terms are governed by the laws of New Zealand, with operational oversight provided by the Kahnawake Gaming Commission (Canada) as the licensing authority.
  • Any dispute arising from these Terms shall first be submitted to the Operator's internal complaints process via support@yukonsgold.com.
  • If unresolved, disputes may be referred to the KGC (https://gamingcommission.ca) or, where applicable, to the competent courts of New Zealand. Alternative dispute resolution via eCOGRA (https://ecogra.org) is available for eligible complaints.

Contact Information

Author: Olivia Thompson, Legal-Technical Content Specialist, yukon-gold-casino-newzealand on yukonsgold.com